联系我们Contact us
我们通常在 2 个工作日内回复。 We usually reply within two business days.
使用问题与反馈Support & feedback
用不顺手、想要某个功能，或者哪里做得不好，都欢迎直接说。 Something broken, missing, or just not good enough? Tell us directly.
support@onehour.app隐私相关Privacy requests
想了解我们收集了什么，或要求删除分析数据，发这个邮箱。 Questions about what we collect, or a request to delete analytics data.
privacy@onehour.app报告问题时，这些信息会很有帮助What helps when reporting a problem
- 设备型号和 iOS 版本（例如 iPhone 15 Pro，iOS 26.1）Device model and iOS version (e.g. iPhone 15 Pro, iOS 26.1)
- App 版本号（在「设置 → 关于 → 版本」里）The app version (Settings → About → Version)
- 当时的设置：专注时长、拍摄间隔、前置还是后置Your session settings: length, capture interval, front or back camera
- 问题是怎么出现的，以及能不能重复出现What happened, and whether it happens every time
购买与退款Purchases and refunds
One Hour 只有一次性买断，没有订阅。购买由 Apple 处理，退款也需要通过 Apple 申请：打开 reportaproblem.apple.com，用你的 Apple 账户登录后提交。换新设备或重装后，用 App 内的「恢复购买」即可找回。 One Hour is a one-time purchase, never a subscription. Payments are handled by Apple, and refunds go through Apple as well: sign in at reportaproblem.apple.com and submit a request. On a new device or after reinstalling, use “Restore Purchases” in the app.
开发者信息Developer
［开发者 / 公司名称］，［注册地址］ [Developer / company name], [registered address]